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Evidence Guide: MSS408003 - Develop models of future state operations practice

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

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MSS408003 - Develop models of future state operations practice

What evidence can you provide to prove your understanding of each of the following citeria?

Develop a shared future state model

  1. Establish an appropriate representative team.
  2. Analyse a value stream map of an appropriate section of the value stream.
  3. Determine the current state of practice across the value stream.
  4. Identify overall organisation strategy, direction and competitive systems and practices philosophy.
  5. Validate view with process/system owner.
Establish an appropriate representative team.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Analyse a value stream map of an appropriate section of the value stream.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine the current state of practice across the value stream.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify overall organisation strategy, direction and competitive systems and practices philosophy.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Validate view with process/system owner.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop and review a collaborative best practice model

  1. Develop a future state model of practice.
  2. Review model with process/system owners and other stakeholders across the value stream as appropriate.
  3. Modify model to deliver better results for the customer and reduce muda.
  4. Develop implementation plan in consultation with stakeholders.
Develop a future state model of practice.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review model with process/system owners and other stakeholders across the value stream as appropriate.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Modify model to deliver better results for the customer and reduce muda.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop implementation plan in consultation with stakeholders.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide the resources necessary to move to the future state

  1. Identify changes required to infrastructure.
  2. Determine benefit/cost for required changes.
  3. Prioritise required changes.
  4. Obtain required authorisations.
  5. Facilitate the provision of resources needed to implement plan.
Identify changes required to infrastructure.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Determine benefit/cost for required changes.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Prioritise required changes.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Obtain required authorisations.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Facilitate the provision of resources needed to implement plan.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review future state model

  1. Manage the implementation of improvements.
  2. Identify measures of progress towards agreed future state.
  3. Review progress towards future state.
  4. Agree methods of improving areas which could progress better.
  5. Agree on methods for evaluating future state.
  6. Validate measures and methods with relevant managers.
Manage the implementation of improvements.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify measures of progress towards agreed future state.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Review progress towards future state.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Agree methods of improving areas which could progress better.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Agree on methods for evaluating future state.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Validate measures and methods with relevant managers.

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Develop a shared future state model

1.1

Establish an appropriate representative team.

1.2

Analyse a value stream map of an appropriate section of the value stream.

1.3

Determine the current state of practice across the value stream.

1.4

Identify overall organisation strategy, direction and competitive systems and practices philosophy.

1.5

Validate view with process/system owner.

2

Develop and review a collaborative best practice model

2.1

Develop a future state model of practice.

2.2

Review model with process/system owners and other stakeholders across the value stream as appropriate.

2.3

Modify model to deliver better results for the customer and reduce muda.

2.4

Develop implementation plan in consultation with stakeholders.

3

Provide the resources necessary to move to the future state

3.1

Identify changes required to infrastructure.

3.2

Determine benefit/cost for required changes.

3.3

Prioritise required changes.

3.4

Obtain required authorisations.

3.5

Facilitate the provision of resources needed to implement plan.

4

Review future state model

4.1

Manage the implementation of improvements.

4.2

Identify measures of progress towards agreed future state.

4.3

Review progress towards future state.

4.4

Agree methods of improving areas which could progress better.

4.5

Agree on methods for evaluating future state.

4.6

Validate measures and methods with relevant managers.

Required Skills and Knowledge

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Develop a shared future state model

1.1

Establish an appropriate representative team.

1.2

Analyse a value stream map of an appropriate section of the value stream.

1.3

Determine the current state of practice across the value stream.

1.4

Identify overall organisation strategy, direction and competitive systems and practices philosophy.

1.5

Validate view with process/system owner.

2

Develop and review a collaborative best practice model

2.1

Develop a future state model of practice.

2.2

Review model with process/system owners and other stakeholders across the value stream as appropriate.

2.3

Modify model to deliver better results for the customer and reduce muda.

2.4

Develop implementation plan in consultation with stakeholders.

3

Provide the resources necessary to move to the future state

3.1

Identify changes required to infrastructure.

3.2

Determine benefit/cost for required changes.

3.3

Prioritise required changes.

3.4

Obtain required authorisations.

3.5

Facilitate the provision of resources needed to implement plan.

4

Review future state model

4.1

Manage the implementation of improvements.

4.2

Identify measures of progress towards agreed future state.

4.3

Review progress towards future state.

4.4

Agree methods of improving areas which could progress better.

4.5

Agree on methods for evaluating future state.

4.6

Validate measures and methods with relevant managers.

Evidence required to demonstrate competence in this unit must be relevant to and satisfy the requirements of the elements and performance criteria and include the ability to develop one (1) or more models of future state operations practice and to:

develop a shared future state model

develop a collaborative best practice model

facilitate the provision of resources allowing for the implementation of the improvement

review progress towards the future state.

Must provide evidence that demonstrates sufficient knowledge to interact with relevant personnel and be able to develop models of future state operations practice, including knowledge of:

key indications of current position or progress towards the future state, such as output quantities and qualities, variability in quality and quantity, uptime, investment hurdle rates and actual rates of return, sustainability indicators, reliability indicators, other key performance indicators (KPIs) appropriate to the organisation and its technology and processes

value stream mapping and analysis

types of muda (waste), causes and costs

competitive systems and practices tools relevant to the organisation and process

techniques for creating and evaluating future state models.

Range Statement

This field allows for different work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included.

Competitive systems and practices include one or more of:

lean operations

agile operations

preventative and predictive maintenance approaches

statistical process control systems, including six sigma and three sigma

Just in Time (JIT), kanban and other pull-related operations control systems

supply, value, and demand chain monitoring and analysis

5S

continuous improvement (kaizen)

breakthrough improvement (kaizen blitz)

cause/effect diagrams

overall equipment effectiveness (OEE)

takt time

process mapping

problem solving

run charts

standard procedures

current reality tree.

Organisation includes one or more of:

any part of a manufacturing or service organisation

companies, government bodies or other body of people aiming to produce a product to service a customer.

Representative team includes members from one or more of:

the value stream representing key parts of that chain

inside the organisation

outside the organisation.

Infrastructure includes consideration of all of:

policies and procedures

plant and equipment

materials, energy, utilities and other consumables

workforce arrangements, including employee numbers, organisation structure, competencies and competency mix.

The purpose(s) of the future state model of practice includes consideration of all of:

the required organisation strategy and philosophy

the direction of improvements and actions

forecasts of key indicators.

Measures of progress include one or more of:

metrics and other indicators defined and agreed before the commencement of implementation

metrics which provide feedback on the progress towards the future state.

Manager includes one or more of:

a person who has a formal, permanent position

a person with an ad hoc role in facilitating the function of multiple teams in a workplace, departments or entire organisations.